SMARTBRO CUSTOMER SERVICE

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Light a Candle for Change!

We wish to call the attention of:

SMARTBRO - the service provider
NTC - the regulator
DTI - the consumer advocate
GLOBE TELECOM AND SUN CELLULAR - the competitors
CONSUMERS of Internet services

The following three sessions of recorded conversations between a customer and a service provider representative is an example of the type and quality of service rendered by SMARTBRO which provides broadband wireless services all over the Philippines.

In the afternoon of 17 October 2009, my SmartBro Internet service went offline. After a few hours I decided to call Customer Service at 1-800-10-672-7277 to inquire about the service.  The service was unavailable for two days and these are the conversations that I made with Customer Service.

• Call #1 10/18/2009 11:31 AM
• Call #2 10/18/2009 12:22 PM
• Call #3 10/20/2009 12:05 AM

My messages to:

SMARTBRO - Do not mislead your customers into believing that you are trying to do enhancements when if fact there is a service breakdown. Give your customers the right kind of information about your service and do not force us to listen to your ads while attending to our concerns.
GOVERNMENT Regulators - Wake up! Make the service providers shape up in their treatment of their customers.  Monitor their performance standards and make sure the customers get their money's worth in services.
SMARTBRO COMPETITORS - listen closely to the recordings and see where you can improve on your own customer handling systems.
CUSTOMERS - be more vigilant about the kind of services you get from your service providers.  Communicate with us if you need some assistance regarding your service concerns with Internet providers.

Feedback from all of you would be greatly appreciated. eMail

Light a Candle for Change!

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The 'Lost Generation's' Quest for Birthright

Presidential Pronouncement

“The root cause of our situation today is an entrenched culture of corruption . We must collect stolen riches and put people on trial for their criminal behavior, whoever they are, wherever they work and live. (Unless of course, if they have executive privilege like me.)

“We are all part of the cycle of corruption and despair and we must join hands to root out this evil that is strangling our nation.”

President Gloria Macapagal-Arroyo
30 October 2004

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EA & ER [Click  on one or the other]
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